City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday October 11. Learn more.

Access is restored to the catalogue
The HPL App is back online
Online eResources are available
Libby/OverDrive Holds can now be placed
Access partner libraries' (Burlington, London, Kingston, Mississauga and Ottawa) digital collections
Public Wi-Fi is available at most branches except the Ancaster Branch
Some Makerspace services are available at select locations
Automatic check-ins are operating
Website log-in is available
Printing is available at Ancaster, Barton, Central, Concession, Dundas, Locke, Kenilworth, Mount Hope, Parkdale, Saltfeet, Sherwood, Stoney Creek, Terryberry, Turner Park, Valley Park, Waterdown, and Westdale branches.
Photocopying is available at all branches except for Central Library and the Terryberry, Concession, and Dundas branches. Scanning is not yet available.
Computers are available at Central Library, the Barton, Red Hill Branch, and Sherwood Branches.

Staff are available by phone at 289-779-7588, chat at hpl.ca, and email at askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, October 1, 2024 - 8:00am

Notices

2

Thanksgiving Closure - All Branches

All Branches are closed on Sunday, October 13, and Thanksgiving Monday, October 14. Bookmobile, Extended Access, and Study Hall services are not available. Regular service hours resume on Tuesday, October 15. Our Virtual Branch is open at hpl.ca.

www.hpl.ca/hours

Publish Date:

Wednesday, October 9, 2024 - 1:00pm

Terryberry Branch - Parking Lot Access

Due to construction, east exit lanes of the parking lot are not available until October 23. Entry and exit are only through the Mohawk Road side at this time. Thank you for your patience.

Affected Branch:

Terryberry Branch

Publish Date:

Thursday, October 3, 2024 - 9:00am

eBook and HPL Online Support

Prior to filling out this form, you can read and watch help articles and videos about how to use eBooks and eAudiobooks. Also, check the list of compatible devices.

If you are recommending a title for the collection, please use the Suggest for Purchase form.

Please proceed below if your issue is still not resolved:

Personal Information

First and Last Name *

Library Card Barcode Number *

Your PIN is needed to troubleshoot your account.

Email Address *

Resource Type

Digital Media Type *

HPL.ca

eBooks

Audiobooks

Other Online Resource

Is this your first time using this resource?

Is this your first time using this resource? *

Yes

No

Please explain the issue in as much detail as possible. Please include the titles you are experiencing difficulty with and try to include the exact wording of the error message received: *

_{Personal information contained on this form is collected under the authority of the Freedom of Information and Protection of Privacy Act, 1990. MFIPPA\Regulations 29. The information collected will be used in the process of the library’s business. Questions regarding the collection and use of personal information can be directed to: Chief Librarian, Hamilton Public Library, P.O. Box 2700, Hamilton, ON L8N 4E4.}