Barton Branch - Re-opening March 21 at 9 am
Barton Branch will reopen on Friday, March 21, at 9 am. Due to the roof repair project, noise and parking disruptions will continue until April 8. Thank you for your patience.
Maintenance Work
Members will not have access to eResources, such as OverDrive, or be able to place holds or renewals from March 22 at 11pm to March 23 at 6:30am, due to network maintenance work. Thank you for your patience.
Turner Park - Roof Repairs
From March 26 until June 30, the Turner Park Branch will undergo a roof repair. There may be parking lot and noise disruptions. We apologize for the inconvenience.
Central Library - 4th Floor Temporary Closure
The Blk Owned Vendor Market is running on the 4th Floor of Central Library on Saturday, March 22, If you are looking for study spaces, use Floors 1-3. The 4th Floor Makerspace and Newcomer Learning Centre are open.
Mount Hope Branch - Photocopying and Scanning Temporarily Not Available
As of Tuesday, March 18, photocopying and scanning are temporarily not available at the Mount Hope Branch. The estimated time of disruption is unknown. Thank you for your patience.
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
Member and Service Commitment
At Hamilton Public Library, our goal is to deliver an exceptional library experience for our library users. Library employees commit to:
- Provide professional, knowledgeable and quality customer service.
- Be engaged with our members and our community. We welcome feedback to continually improve our services, programs and spaces.
- Strive to meet the expectations of our members for timely delivery of materials and provisions of relevant services and programs. We are lifelong learners and ready to provide our members with informed answers and appropriate referrals. We do not provide advice, interpretation or advocacy especially when dealing with questions which may require professional expertise.
- Provide welcoming and inclusive spaces and be sensitive to the individual needs of our members. We maintain confidentiality and privacy of our members. Everyone has the right to enjoy the services of the Hamilton Public Library.
As a Member of the Hamilton Public Library, we ask you to:
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Be courteous and respectful Please minimize disturbance to others and use respectful language and conduct at all times. Be mindful of personal hygiene and always wear appropriate attire, including shirt and footwear.
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Follow library policies and procedures. Employees make every effort to apply these library rules in a fair, dignified and positive manner for the benefit of all. You can assist by providing the library with your up-to-date contact information as well as offering comments and feedback on our service.
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Treat library materials, resources and spaces with care and respect. Please keep library materials clean and in good condition so that they may be enjoyed again. When visiting the library, please use resources and spaces for their intended purpose to ensure a positive experience for all.
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Be responsible for those in your care. Do not leave a child or vulnerable person unattended. Supervise all individuals for whom you are responsible.
Failure to comply with the Member Code of Conduct may result in a suspension of Library privileges.
Relevant Legislation: Child and Family Services Act; Accessibility for Ontarians with Disabilities Act; Human Rights Code; Public Libraries Act; Children's Aid Society of Hamilton; Catholic Children's Aid Society of Hamilton
