City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Wednesday September 11. Learn more.

Access is restored to the catalogue
The HPL App is back online
Online eResources are available
Libby/OverDrive Holds can now be placed
Access partner libraries' (Burlington, London, Kingston, Mississauga and Ottawa) digital collections
Public Wi-Fi is available at most branches except the Ancaster Branch
Some Makerspace services are available at select locations
Automatic check-ins are operating
Website log-in is available
USB printing is available at Central Library and at the Ancaster, Barton, Red Hill, Terryberry, Kenilworth, Westdale, Valley Park, Saltfleet, Dundas, Stoney Creek, Turner Park and Waterdown branches.

Self-check kiosks, public computers and scanning are not available. Extended Access is cancelled at this time.

Staff are available by phone at 289-779-7588, chat at hpl.ca, and email at askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, September 3, 2024 - 8:00am

Notices

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Central Library - Supercrawl Temporary Road Closures

If you are planning to visit Central Library, please take into account the following temporary road closures and consider taking HSR or other forms of transit.

Thursday, September 12 at 7 pm until Monday, September 16 at 5 am: York Boulevard, Bay Street to Hughson Street

Thursday, September 12 at 1:30 am until Monday, September 16 at 5 am: James Street North, King Street to Strachan Street

Nearest Branches:

Central Library

Publish Date:

Wednesday, September 11, 2024 - 1:30pm

Sherwood Branch - Parking Lot Access

Starting Thursday, September 5th, the rear parking lot at the Sherwood Branch will be closed due to repaving. Accessible parking spaces at the branch will be unavailable. Members may park at the neighboring plaza where spots are available during the closure.

The accessible ramp at the front of the branch (Upper Ottawa Street) and the drop box at the rear will both remain available.
Thank you for your patience.

Affected Branch:

Sherwood Branch

Publish Date:

Tuesday, September 3, 2024 - 2:00pm

Terryberry Branch: Open with Modified Hours During Construction

From September 3 - 15, the Terryberry Branch will be OPEN with modified service hours due to construction.

Monday - Thursday: 5 - 8 pm

Study Hall: 8 pm - Midnight (resumes September 3)

Friday, September 6 and 13: Closed

Saturday: 9 am - 5 pm

Sunday: 1 - 5 pm

Regular service hours return on Monday, September 16 as construction continues.

The parking lot, including accessible spots, will remain available.

Members may visit the Concession and Turner Park Branches as their next nearest locations for their library needs.

Affected Branch:

Terryberry Branch

Publish Date:

Tuesday, September 3, 2024 - 12:00pm

Print, Copy and Scan

Public computers are not available.

HPL now offers wireless printing, in addition to our current printing, photocopying and scanning services at all branches. Check your account balance. Pay for prints online by credit card, or in branch by debit or credit card.

Printing from a Public Computer

Letter (8.5 x 11) and legal (8.5 x 14) paper sizes are available for printing.
Colour and black and white printing is available at all branches.
For a limited time, Members can print 10 free pages in black and white per day.

Wireless Printing: Print on the Go

Wireless printing is available at all HPL branches. See the list of acceptable formats.
Print wirelessly from your device, either at the branch or from home.
First time logging in or changed your PIN? Add your card.
Simply use the Print on the Go portal to upload your document.
Visit any branch (bring your card) to release your job. Please allow sufficient time before the branch close. Print jobs expire after 96 hours. See branch hours.
Need help? Check our Frequently Asked Questions and watch this instructional video .
For a limited time, Members can print 10 black and white prints per day or 4 colour prints per day for free. Your free daily prints appear as a dollar amount credited to your account balance. This credited amount expires daily.
You will be charged for prints above this amount.
Follow these instructions to help you upload and retrieve your print job(s).

Photocopying

Letter (8.5 x 11) and legal (8.5 x 14) paper sizes are available for photocopying.
Colour and black and white photocopying is available at all branches.
For a limited time, Members can print 10 black and white prints per day or 4 colour prints per day for free. Your free daily prints appear as a dollar amount credited to your account balance. This credited amount expires daily.
You will be charged for prints above this amount.

Scanning

Scanning is free and available at all HPL branches.
You can use the photocopiers to scan documents and send them to your USB stick or Email.
Suitable scans can be saved as PDF and JPG.

Lamination

Starting March 13, 2023, self-serve lamination is available at Central Library (2nd floor), and the Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown Branches. There is a $1.00 cost for an 8.5x11 lamination pouch. (Please note, the lamination of vaccine certificates is no longer free.)

Specialized Print Services

HPL’s Makerspaces offer 3D printing, scanning, large-format printing, label-making, etc. Book your Makerspace appointment today.

Pricing:

0.10/ page for black and white
0.25/ page for colour

For a limited time, Members can print 10 free pages in black and white per day. Each Member receives a daily balance of $1.00 CAD that can also be used towards colour printing.