Hoopla Outage

Due to the ongoing Amazon Web Services issue that is currently affecting internet access across the globe today, Monday, October 20, Hoopla Digital is experiencing technical issues. The estimated time of disruption is unknown at this time. Thank you for your patience.

All Branches and Bookmobile Stops
Published:
Monday, October 20, 2025 - 1:00pm
Ancaster Branch Accessible Washroom Out of Order

The accessible washroom at Ancaster Branch is not working. We aim to get it fixed quickly.

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Published:
Friday, October 17, 2025 - 3:00pm
Central Library - 4th Floor Closure

Due to an all-day special event, the 4th Floor is closed on Saturday, October 25, from 8 am to 5 pm. Makerspace and Newcomer Learning Centre will remain open. Floors 1-3 are available for study and workspaces. www.hpl.ca/central

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Affected Branch: Central Library
Published:
Friday, October 17, 2025 - 11:00am
Delayed Branch Openings 

The following locations have upcoming delayed openings due to Staff training drills. 

Tuesday, October 21 
Central Library, 10 am 
Sherwood Branch, 10 am 

Thursday, October 23
Locke Branch, 10am

Thursday, October 30
Parkdale Branch, 9:30am

You may visit nearby Branches for your library needs. www.hpl.ca/hours

All Branches and Bookmobile Stops
Published:
Tuesday, October 7, 2025 - 2:00pm
Replacement and Damage Fees

Bring back your borrowed library items (due Oct 1 or later) within 28 days to avoid a replacement or lost fee. We'll remove the fee when you bring back your overdue items. 

All Branches and Bookmobile Stops
Published:
Thursday, September 11, 2025 - 3:00pm
Kenilworth Branch - Temporary Closure (Sept 2 - Oct 27)

Due to roof repair maintenance, the branch is temporarily closed until October 27. Please visit the Red Hill, Parkdale and Barton branches.

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Published:
Monday, August 11, 2025 - 8:00am

Borrowing Policy

Borrowing Limits for Materials

Discovery cards and Non-Resident cards have limits on the number of items customers can borrow:

  • A maximum of 50 items can be checked out at any time.
  • A limit of two (2) DVD Express and two (2) Bestseller Express items can be checked out at any one time.
  • A maximum of 50 holds can be placed.
  • Access to digital collections and resources

Inspire card users can borrow materials and are subject to the same responsibilities as a Discovery card but with reduced borrowing limits:

  • A maximum of five (5) items can be checked out at any time.
  • A maximum of one (1) Express item.
  • A maximum of five (5) holds can be placed at any time.
  • Access to digital collections and resources.

Community cards have extended borrowing and loan periods.

  • A maximum of 200 items can be checked out at any one time.
  • Ninety (90) day loan period for 28-day items.
  • Games and periodicals are excluded from borrowing with this card.
  • A maximum of ninety-nine (99) holds can be placed.

Reciprocal card holders must have a valid library card from a participating library system.

  • Card holders may borrow up to eight (8) items and place two (2) holds.
  • These customers have the same loan periods as a Discovery card.
  • They do not have access to all digital collections and resources.

Renewals

Most items may be renewed up to three (3) times following initial checkout. Items that are eligible for renewal will be automatically renewed on the due date. Customers with email notification will receive an email informing them of which items have been renewed and which items will be due. There are no renewals permitted on the following items:

  • Magazines
  • Items requested by another Library member

Renewal of Interlibrary loan materials is subject to the guidelines of the lending library.

Reserves/ Holds

Customers with a valid Hamilton Public Library card may reserve an item that someone else is currently borrowing. This is referred to as placing an item on “hold.” The following circulating items cannot be reserved:

  • Magazines

Upon notification that a reserve is available, customers have 7 open days to pick up the item. eBook users have three (3) days (72 hours) to download their hold. Customers can choose to turn on an automatic borrowing feature that checks out the eBook copy as soon as it becomes available.

Returns

Borrowed items from the Hamilton Public Library need to be returned to one of its locations. Drop boxes are available for the return of items when the location is closed. If a Hamilton Public Library item is returned to another library system in error, the card holder is responsible for all fines and associated charges. Certain items may need to be returned during open hours.

Suspension of Borrowing Privileges

Borrowing privileges are suspended when customers have overdue materials over the limit threshold. Suspensions only apply to physical borrowing; digital collections and resources remain accessible. See Service Fees Policy [2].

Publish Date

July 2021