During the Library Closure due to COVID-19
Q. Is the library open?
A. As a precaution to help stem the spread of COVID-19, our 22 branches are closed.
Q. My library materials are due/overdue. Do I need to bring them back?
A. You can keep your library materials a little longer, for a week after we reopen. Our Dropboxes are open at our 22 branches, but there’s no rush to return items while we’re closed.
Q. Will I be fined for overdue materials?
A. Fines won’t accumulate until we reopen.
Q. When should I bring back my library materials?
A. All physical items currently out on loan are due one week after we reopen.
Q. When can I pick up my holds?
A. We’ll hold on to them for a week after we reopen.
Q. I returned my library materials but they still appear as out on my account.
A. Rest assured we received your items but they haven’t been checked in yet because we have a limited staff on duty each day.
Q. Will the Bookmobiles be on the road?
A. No, they will be parked until after we reopen.
Q. Is the Visiting Library Service running?
A. This delivery service to library customers who are homebound or living in a residential facility will resume when our community is clear of the COVID-19 outbreak.
Q. Does my library card work online?
A. Yes, it does. We have all you need to keep yourself informed and entertained. Register for a card here for FREE access to movies, music, newspapers, magazines, e-learning and more
Q. How long can I borrow an eBook/eAudiobook through OverDrive?
We now have unlimited borrowing of over 100,000 eBook and eAudiobook titles. Keep it for 7 days to ensure more customers can access as many titles as they'd like. (But if you need it longer, there are other options.) For more magazines, movies, newspaper and more visit https://www.hpl.ca/articles/read-watch-listen.
Q. I have more questions. Who can answer them?
A. Email firstname.lastname@example.org or go to hpl.ca, choose Contact (top right on the home page) and fill in the form. HPL staff will reply via email.