City-Wide Outage, Library Service Impacted

The City of Hamilton's cybersecurity-related outage that began Sun Feb 25 continues today, Fri April 26. This outage affects Library services and some programs. Public Wi-Fi is available at most branches with the exception of the Ancaster Branch.

Website log in, self-check kiosks, sorters, public computers, printing, and scanning are not available. Some Makerspace services are available. Extended Access is cancelled. We are working with the City to restore these services and stay tuned to continual updates. Thank you for your patience.

Library Services Available

Staff are available by phone: 289-779-7588, chat, and email. Branches are open. Study Halls are available. Check the event listings for program updates. The Catalogue is available to browse, but you cannot log in or place holds at this time. Thank you for your patience.

Publish Date:

Wednesday, April 24, 2024 - 9:15am

Notices

1

Phishing Scheme

Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Publish Date:

Tuesday, April 23, 2024 - 9:00am

Exterior photo of the Valley Park Branch, with the LEED certification seal overlaid on the top right