Digital Technology Support

Prior to filling out this form please check our digital catalogue Help section for additional information and check the list of compatible devices for eBooks or audiobooks. If you are recommending a title for the collection, please use our Sugggest for Purchase form.

Please proceed below if your issue is still not resolved:

Personal Information

First and Last Name *

Library Card Barcode Number *

Your PIN is needed to troubleshoot your account.

Email *

Digital Media Type *

eBooks - Overdrive

eBooks - Archambault French eBooks

Digital Audiobooks - Overdrive

Digital Magazines - RB Digital Magazines (formerly Zinio)

Digital Movies - Hoopla, Kanopy

Digital Music - Freegal

Tumblebooks

Library Catalogue App

Online Resource - Consumer Reports, Mango Languages, etc.

Name of Device *

How are you accessing this content? *

Desktop / Laptop

Mobile Device

Operating System *

Windows 7, Windows 8, Mac OS X Mavericks, Mac OS X v10.8, iOS, Android etc.

Browser Information

Internet Explorer 11, Firefox 32, Safari 7.0.6, Chrome 37 etc. In most browsers, find this under Help > About.

Is this your first time using this resource? *

Yes

Please explain the issue in as much detail as possible. Please include the titles you are experiencing difficulty with and try to include the exact wording of the error message received: *

_{Personal information contained on this form is collected under the authority of the Freedom of Information and Protection of Privacy Act, 1990. MFIPPA\Regulations 29. The information collected will be used in the process of the library’s business. Questions regarding the collection of this information should be directed to the Director of Digital Technology. Freedom of Information Requests should be mailed to Hamilton Public Library, Privacy Officer, P.O. Box 2700, Hamilton, ON L8N 4E4.}

Digital Technology Support

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