Ancaster Branch is closing early April 29 2025, due to a power outage. We aim to have it restored quickly.
Ancaster Branch - Closed due to Power Outage
1
Published:
Tuesday, April 29, 2025 - 6:00pm
Internet outage at Valley Park Branch
The internet at Valley Park Branch is working intermittently. We apologize for the inconvenience.
1
Published:
Tuesday, April 29, 2025 - 5:00pm
Turner Park Branch - Roof Repair
Due to the ongoing roof repair project, noise and parking disruptions are expected to continue until the end of June. Thank you for your patience.
1
Published:
Monday, April 28, 2025 - 10:00am
Extended Access at Freelton Branch Unavailable
Extended Access at Freelton Branch is not working. We aim to fix it quickly. Apologies for the inconvenience.
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Published:
Thursday, April 24, 2025 - 12:00pm
Ancaster Branch - Temporary Closure, May 5-31
From Monday, May 5 to Saturday, May 31, the Ancaster Branch will be temporarily closed due to a roof and HVAC replacement. During this time, service hours will be available at the Ancaster Rotary Centre, 385 Jerseyville Road West, Ancaster. The last day to pick up your Holds is Thursday, May 1st. Thank you for your understanding.
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Published:
Wednesday, April 16, 2025 - 11:00am
Central Library - Microfilm Machine
The digital microfilm machines at Central Library are not working. A single analog machine is available, but it doesn't print. We aim to have the digital devices repaired as soon as possible. We apologize for the inconvenience.
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Published:
Thursday, April 10, 2025 - 3:30pm
Sherwood Branch - Basement Renovation
The first phase of renovations will begin at the Sherwood Branch from April 10 to May 2. During this time, noise disruptions may occur throughout the branch due to a basement renovation. Parking, access to the building, and collections will not be affected. Thank you for your patience. www.hpl.ca/sherwood
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Published:
Monday, April 7, 2025 - 8:30am
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
All Branches and Bookmobile Stops
Published:
Thursday, April 3, 2025 - 10:30am
Refund Policy
Hamilton Public Library will provide refunds for the following:
- Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
- Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
- Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
- If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
- Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.
Publish Date
December 2018
