Refund Policy

Lost Items

If you borrow an item from the library and then lose it, we will charge a replacement fee for the lost item to your account. The overdue fines will be waived when you pay for the item.

Found / Returned Items

If the lost item is found and returned, you will be eligible for reimbursement of the replacement fee as long as the following criteria are met:

  • It is within three months of the due date. No refund will be permitted after three months.
  • Refund may be refused without original receipt of payment


If eligible for a refund for ANY item or service:

  • Original receipt may be requested.
  • You must provide your library card.
  • Cash refunds up to $25 can be done at a branch (provided they have the cash to do so).
  • Cash Refunds over $25 will be done through the accounts payable process (via a cheque).”

Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

Publish Date

December 2018