Refund Policy

Hamilton Public Library will provide refunds for the following:

  • Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
  • Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
  • Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
  • If eligible for a refund for ANY item or service:
    • Original receipt may be requested.
    • You must provide your library card.
    • Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
    • Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
  • Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

Publish Date

December 2018