The accessible washroom at Carlisle Branch is not working. We aim to get it fixed quickly.
Carlisle Branch Accessibile Washroom Out of Order
1
Published:
Tuesday, June 10, 2025 - 12:00pm
Terryberry Branch Accessibile Washroom Out of Order
The accessible washroom at Terryberry Branch is not working. We aim to get it fixed quickly.
1
Published:
Sunday, June 8, 2025 - 3:00pm
Sherwood Branch Public Computer Service Disruption
The computer lab on the 1st floor at the Sherwood Branch is currently out of order. There are limited public computers available on the 2nd floor. Printing and photocopying is still available. We are working to resolve as soon as possible.
1
Published:
Friday, June 6, 2025 - 10:00am
Sunday Hours - Modified Service, June 22
Due to day-long IT maintenance (7am-5pm), the following branches are closed on Sunday, June 22: Central Library, Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown. Sunday service hours resume on Sunday, June 29.
Please note that the HPL catalogue, Library accounts, and online resources will not be available during this time frame. We apologize for the inconvenience.
1
Published:
Wednesday, June 4, 2025 - 3:00pm
Westdale Branch - Delayed Opening
Due to Staff training, the Westdale Branch will open at 10am on Monday, June 16. You may visit Central Library and the Dundas Branch as your next nearest locations for your library needs. Thank you for your patience.
1
Published:
Tuesday, June 3, 2025 - 2:15pm
Terryberry Branch Elevator Out of Order
The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.
1
Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume
Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.
All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Mount Hope Branch Accessibile Ramp Not Available
The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.
1
Published:
Friday, May 23, 2025 - 4:30pm
Turner Park Branch - Roof Repair
Due to the ongoing roof repair project, noise and parking disruptions are expected to continue until the end of June. Thank you for your patience.
1
Published:
Monday, April 28, 2025 - 10:00am
Central Library - Microfilm Machine
The digital microfilm machines at Central Library are not working. A single analog machine is available, but it doesn't print. We aim to have the digital devices repaired as soon as possible. We apologize for the inconvenience.
1
Published:
Thursday, April 10, 2025 - 3:30pm
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
All Branches and Bookmobile Stops
Published:
Thursday, April 3, 2025 - 10:30am
Free PRESTO Card Frequently Asked Questions
How do I get a free PRESTO card?
Children ages 6-12 with a valid library card can get a free PRESTO card at any Branch or Bookmobile to travel free on HSR, GO and Burlington Transit. Only one PRESTO card permitted per child’s library card. While quantities last.
What steps are involved to activate a card?
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Show your child’s library card to Staff at any Branch or Bookmobile or register for library card if you don’t have one.
Activate your new PRESTO card within 30 days. Bring proof of your child’s age (ex. birth certificate/passport) to one of the following locations: -
HSR Customer Service Centre, 36 Hunter St. East (GO Station)
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City Hall or Municipal Service Centres in Dundas, Ancaster, or Stoney Creek
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Any Shopper’s Drug Mart or Fortinos location in Hamilton.
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When your child’s PRESTO card is activated, they can travel free on the HSR, GO or Burlington Transit until age 13.
Do I need to load money on my child’s PRESTO card?
No. The card is FREE and travel is FREE for children ages 6-12.
What about kids under 5?
Children ages 0-5 always travel free on the HSR, GO and Burlington Transit.
How do I use the PRESTO card to travel?
When boarding the bus, tap the child’s PRESTO card on the PRESTO Fare Payment device.
What if my child loses the free PRESTO card?
This partnership provides one free PRESTO card to each child library card holder (until supplies last). Lost cards can’t be replaced with another free card. Additional card(s) must be purchased from a PRESTO vendor.
Can I laminate or hole-punch my card?
Please do not laminate your PRESTO card. It may cause it to melt or become damaged. Also, please do not puncture it or put a hole in it. It may disrupt the wiring inside the card, resulting in a damaged card that cannot be used. Ask Staff for special wallets that you can put your card in and attach it to a zipper pull or handle of a bag.
What happens when a child turns 13?
When your child turns 13, contact the HSR Customer Service Centre/City Hall or Municipal Centres to update the PRESTO card to a youth card. Youth fare must be loaded onto the card. Otherwise, the PRESTO card reverts to an adult card.
Can adults use these cards?
No. This program is limited to children ages 6-12. If adults don’t yet have a PRESTO card, they can pay the fare with the free PRESTO E-Tickets mobile app or pay with exact cash.
What if a child loses their free Hamilton Public Library card?
Parents/guardians can visit any HPL branch to replace the lost library card.
About PRESTO
PRESTO is an easy and safe fare payment system. It’s the cheapest way to travel on transit in Hamilton and across the region. Visit prestocard.ca or call 1-877-378-6123 to learn about PRESTO and to register for a child’s card.
Learn more about travelling on HSR with PRESTO
Call: 905-546-CITY (2489)
Email: hsrserve@hamilton.ca
Visit: hamilton.ca/prest
