With the recent closure of Six Nations Public Library, HPL's Bookmobile will change its bi-weekly visits to weekly starting Friday, March 13.
Starting Tuesday, March 17, Court at Rushdale moves to bi-weekly on Tuesdays (10:30am-11am), instead of Fridays.
HPL's original phone number is back in service. Please call 905-546-3200. The 289-779-7588 number, created due to the 2024 cybersecurity incident, is also working.
From March 23 until April 12, Valley Park Community Centre will be closed for renovations, reopening April 13. Pool and changerooms will remain closed until early summer 2026.
Valley Park Branch will remain open during the renovations for your library needs.
As of Monday, March 2, Concession Branch's Living Room and Makerspace areas are closed. (The next nearest Makerspaces are Sherwood and Terryberry Branches.) Seating may be limited at times. Renovations are expected to be completed in late Spring. Thank you for your patience.
As of Monday, March 2, Sherwood Branch's 2nd floor is closed due to renovations. Makerspace, Children and Teen's collection are temporarily available on the 1st floor. All programs will be held in the basement program room. Renovations are expected to be completed in late Spring. Thank you for your patience.
Starting Tuesday February 10, the First Floor Living Room is closed due to renovation preparations. Study and work spaces are available on Floors 2-4. Thank you for your patience.
Please note the following Bookmobile visit updates.
Friday, March 6
Winona: 11am-Noon - Cancelled
Queen Victora: 3-4pm - Cancelled
The accessible washroom at Carlisle Branch is not working. We aim to get it fixed quickly.
Persons with a disability may provide their own assistive device for the purpose of obtaining or using library services and may have free access to assistive devices available in the Library designed to help a person with a disability to carry out activities or to gain access to library services.
Exceptions may occur in situations where the Library has determined that the assistive device may pose a risk to the health and safety of the person with a disability or to the health and safety of others on Library premises. In these situations, the Library may offer a person with a disability other reasonable measures to assist them in obtaining and using library services, where the Library has such other measures available. It is the responsibility of the person with a disability to ensure that their assistive device is operated in a safe and controlled manner at all times.
Persons entering Library facilities may be accompanied by a service animal. If it is not readily apparent that the animal is a service animal, Library employees may ask if an animal is a service animal and whether documentation of the animal’s status is available. If documentation is not immediately available, the person and the animal, normally, will be allowed access to the Library for the current visit and asked to bring documentation for future visits.
Service animals are generally dogs but do include other animals. It is the responsibility of the person with a disability to ensure that their service animal is always kept under control.
A person with a disability, who uses a service animal, cannot be denied access or refused service because others have allergies or express a fear of the service animal. All efforts must be made to respectfully accommodate both individuals. Options could include creating a distance between the two individuals, eliminating in-person contact, changing the time the two receive service, using air purifiers, or any other measures that would allow the person to use their service animal on the premises
Emotional Support Animals provide comfort and security. However, they generally do not have training for specific tasks. Therefore, emotional support animals do not qualify as service animals under the AODA. Service providers are not required to allow emotional support animals on their premises. However, if the support animal remains within the person's control and does not pose a health and safety risk, the person and their support animal may be allowed access to the Library.
Currently, no law in Canada requires an individual to register or obtain certification for their emotional support animal. However, in some cases, a person may have a letter that is completed by a licensed mental health professional.
Persons with a disability may enter Library premises with a support person to assist with communication, mobility or medical needs or with access to Library Services and may have access to the support person while on the premises.
A support person, when assisting a person with a disability to obtain or use Library services, will be permitted to attend at no charge where an admission fee is applicable. Persons with disabilities may provide their library card or its duplicate fob to a support person for use by the support person on their behalf.
The Library may require a person with a disability to be accompanied by a support person when on the premises. Before making a decision to require a support person, the Library will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence and determine if there is any other reasonable way to protect the health or safety of the person or others on the premises.
The Library will provide access to or arrange for access to accessible materials where they exist and will provide library publicity and reports in alternate formats upon request. The Library complies with the Clear, Accessible and Large Print Guidelines developed by the City of Hamilton in conjunction with the City of Hamilton Advisory Committee for Persons with Disabilities. The Library will work to ensure the website and web content is accessible according to the appropriate Web Content Accessibility Guidelines (WCAG) 2.0.
