The accessible washroom at Terryberry Branch is not working. We aim to get it fixed quickly.
Terryberry Branch Accessibile Washroom Out of Order
1
Published:
Sunday, June 8, 2025 - 3:00pm
Sherwood Branch Public Computer Service Disruption
The computer lab on the 1st floor at the Sherwood Branch is currently out of order. There are limited public computers available on the 2nd floor. Printing and photocopying is still available. We are working to resolve as soon as possible.
1
Published:
Friday, June 6, 2025 - 10:00am
Sunday Hours - Modified Service, June 22
Due to day-long IT maintenance (7am-5pm), the following branches are closed on Sunday, June 22: Central Library, Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown. Sunday service hours resume on Sunday, June 29.
Please note that the HPL catalogue, Library accounts, and online resources will not be available during this time frame. We apologize for the inconvenience.
1
Published:
Wednesday, June 4, 2025 - 3:00pm
Westdale Branch - Delayed Opening
Due to Staff training, the Westdale Branch will open at 10am on Monday, June 16. You may visit Central Library and the Dundas Branch as your next nearest locations for your library needs. Thank you for your patience.
1
Published:
Tuesday, June 3, 2025 - 2:15pm
Terryberry Branch Elevator Out of Order
The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.
1
Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume
Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.
All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Mount Hope Branch Accessibile Ramp Not Available
The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.
1
Published:
Friday, May 23, 2025 - 4:30pm
Turner Park Branch - Roof Repair
Due to the ongoing roof repair project, noise and parking disruptions are expected to continue until the end of June. Thank you for your patience.
1
Published:
Monday, April 28, 2025 - 10:00am
Central Library - Microfilm Machine
The digital microfilm machines at Central Library are not working. A single analog machine is available, but it doesn't print. We aim to have the digital devices repaired as soon as possible. We apologize for the inconvenience.
1
Published:
Thursday, April 10, 2025 - 3:30pm
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
All Branches and Bookmobile Stops
Published:
Thursday, April 3, 2025 - 10:30am
Resident Request for Reconsideration of Service
This form is intended for residents of Hamilton, or those who work and/or go to school within Hamilton. If you do not live, work or go to school in Hamilton and still desire to submit a comment, please direct your comment to email ask@hpl.ca.
HPL recognizes the right of individuals to express opposition to an author, presenter, performer, creator, or creator's ideas or their creative expression in items selected and programs delivered by the Library. While individuals have the right to reject items or programs they do not approve of for themselves, they do not have the right to restrict the freedom of others. At HPL, many points of view and modes of expression can be examined without hindrance. No ideas or opinions have universal acceptance and the use of language and visual depiction, either descriptive or expressive, can stimulate controversy.
Individuals who feel an item, program, or exhibit falls outside the criteria outlined in the Intellectual Freedom Policy linked below, can share their concerns with Library Staff. Residents of Hamilton who are unsatisfied with the response can complete the form below.
- HPL's Management team reviews all formal complaints and engages appropriate Staff and Management to examine the item based on the request submitted.
- The decision on this or any subsequent reviews will reflect the principles outlined in the Library's policies, including our Collections Policy, Working with Us Policy and Intellectual Freedom Policy.
- When the review is complete, the user is provided a written explanation of the decision via email.
