Print on the Go FAQ

Follow these written instructions to help you upload and retrieve your print job(s).

If it's your first time sending a file to print, or if you've changed your PIN, our HPL Staff can help. Contact us.Close (x)

Yes, Print on the Go allows you to print fillable government documents. Close (x)

If you don't have an HPL library card, please contact us or visit a branch where our staff is happy to help you.Close (x)

Contact HPL to check that your library account information is current.Close (x)

You may send your documents first then upload and release once you arrive at the branch.Close (x)

Your account is only charged when you release the print job.Close (x)

Members can print 10 black and white prints per day or 4 colour prints per day for free. The maximum cost appears in the system; however, you will receive your free prints when the job is released in-branch. Your account is charged only for pages above the free daily allowance.Close (x)

There isn’t a way you can see your pending prints online, but you are welcome to contact the library during open hours and staff can confirm whether the print was submitted.
Be sure to have a backup copy of your file available when you visit a branch to pick up your print job (e.g. on a USB stick or saved online/in email) in case you need to resubmit the job.Close (x)

This service is not compatible with some Apple file formats, including Pages, Numbers and Keynote files in their standard formats. However, if you export your file as a PDF or in a comparable Windows format (such as Word, Excel or Powerpoint), you can print from an Apple device.Close (x)

Yes, the limit is 100MB. There is also a limit on the number of copies you can submit of a document (99).Close (x)

Yes. You can access the Print on the Go portal from a mobile browser with an Internet connection. The website is mobile-friendly.Close (x)

Your print job remains in the queue for 72 hours. After this time, it is permanently deleted from the queue and you will need to resubmit the job to release it at one of our locations. You are not charged unless you release the job.Close (x)

Resubmit your print job.Close (x)