Bookmobile - Modified Service

On Friday, April 19, the Huntington Park Bookmobile visit will be 9:30-10am instead of 11am-12pm due to vehicle maintenance. We apologize for the inconvenience.

Affected Branch(es):

Bookmobile

Publish Date:

Tuesday, April 16, 2024 - 10:30am

City-Wide Outage, Library Service Impacted

The City of Hamilton's cybersecurity-related outage that began Sun Feb 25 continues today, Wed April 17. This outage affects Library services and some programs. Website login, self-check kiosks, sorters, public computers, printing, scanning, Makerspaces are not available. Extended Access is cancelled. We are working with the City to restore these services and will provide updates as often as possible. Thank you for your patience.

Library Services Available

Staff are available by phone: 289-779-7588, chat, and email. Branches are open. Study Halls are available. Check the event listings for program updates. The Catalogue is available to browse, but you cannot log in or place holds at this time. Thank you for your patience.

Publish Date:

Wednesday, April 10, 2024 - 9:15am

Notices

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Dundas and Turner Park Branches - Period Promise Campaign

From April 15 - May 31, you may drop off menstruation products at the Dundas and Turner Park branches which are community collection locations. For more information, please visit www.uwhh.ca/periodpromise.

Publish Date:

Thursday, April 11, 2024 - 12:00pm

Solar Eclipse Glasses - Return to HPL Branches

If you would like to donate your ISO safety solar eclipse glasses, return them to any HPL Branch or Bookmobile visit. HPL and McMaster University have teamed up with the Royal Astronomical Society of Canada - Hamilton Centre to collect and redistribute. Thank you for returning your glasses.

Publish Date:

Wednesday, April 10, 2024 - 12:00pm

Phishing Scheme

Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Publish Date:

Tuesday, April 9, 2024 - 9:00am

Refund Policy

Hamilton Public Library will provide refunds for the following:

Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

Publish Date

December 2018